Privacy Policy for One Wellness Pte Ltd (One Wellness Fitness Club)

Introduction

One Wellness Pte Ltd (One Wellness Fitness Club) is committed to protecting the privacy of our members and visitors. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data in accordance with the Singapore Personal Data Protection Act (PDPA).

Personal Data We Collect

We may collect the following personal data from you:

• Basic Information: Name, contact details (address, phone number, email), date of birth, and gender (optional).
• Membership Information: Membership type, purchase history, attendance records, class bookings, and payment details.
• Health and Fitness Information: Fitness goals, medical conditions (if applicable), and emergency contact information (with consent). We may also collect biometric data with your explicit consent.
• Marketing and Communication Preferences: Preferences for receiving marketing communications (opt-in required). We will provide an easy unsubscribe option in all marketing communications.
• Technical Information: IP address, device information, and website usage data.
• Event and Class Participation: Information related to your attendance at events and classes, including photos and videos (with your consent).

How We Use Your Personal Data

We use your personal data for the following purposes:

• Membership Management: Processing memberships, bookings, and payments.
• Service Delivery: Providing fitness classes, wellness programs, and other services.
• Customer Support: Responding to inquiries and resolving issues.
• Marketing and Communications: Sending promotional materials and updates (only with your consent). We will provide an easy unsubscribe option in all marketing communications.
• Research and Development: Improving our services and developing new offerings.
• Compliance: Meeting legal and regulatory obligations.
• Event and Class Management: Organizing and managing events and classes, including capturing photos and videos for promotional purposes (with consent).

Data Sharing

We may share your personal data with the following parties, with safeguards in place to protect your privacy:

• Third-party service providers: Such as payment processors, marketing agencies, and IT service providers.
• Business partners: For joint marketing or service offerings (only with your consent).
• Government agencies: To comply with legal requests.
• Mindbody: Our CRM and business management platform.

Your Rights

You have the right to:

• Access and correct your personal data
• Withdraw your consent for the processing of your personal data
• Request the deletion of your personal data
• Object to the processing of your personal data
• Request data portability  

Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.  

Cookies

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.  

Children's Privacy

Our services are not intended for children. We do not knowingly collect personal data from children.  

Data Retention

We will retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected, and then securely destroy or anonymize it. Here's a breakdown of our typical data retention periods:

• Membership Information: Retained for the duration of your membership and for a reasonable period afterwards to comply with legal or regulatory requirements.
• Transaction Data: Retained for a minimum of seven years for accounting purposes.
• Health and Fitness Information: Retained only with your explicit consent and for as long as necessary to achieve the stated purposes (e.g., fitness goals). You can withdraw your consent at any time.
• Marketing and Communication Preferences: Retained until you unsubscribe or withdraw your consent.
• Technical Information: Retained for a short period for website analytics and security purposes.

Event and Class Photos and Videos

We may capture photos and videos of events and classes for promotional purposes. By participating in these events, you consent to the use of your image and likeness in these materials. You can opt out of this by informing us prior to the event.

Contact Us

If you have any concerns about how we handle your personal data, please contact our Data Protection Officer (DPO):  This email address is being protected from spambots. You need JavaScript enabled to view it. or via Phone +6562219663

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes.  

Frequently Asked Questions (FAQs)

• How do I access or correct my personal data?

You can submit a written request to our DPO at This email address is being protected from spambots. You need JavaScript enabled to view it..

• How long do you keep my personal data?

We retain your data for as long as necessary to fulfill the purposes outlined in this policy.

• What security measures do you have in place?

We implement various security measures, including encryption, access controls, and regular security audits.

• How can I unsubscribe from marketing communications?

You can unsubscribe by clicking the unsubscribe link in our emails or by contacting our DPO.

• What happens if there is a data breach?

We will notify affected individuals and relevant authorities in case of a data breach.